So I had a problem at work: a client had a pretty old printer and after a Windows 10 update they couldn’t install its driver. Let’s see how we can resolve the issue.
The printer in question was a Sharp AR5316E and the error message was the following: “Windows can’t install the kernel-mode print driver. To obtain a driver that is compatible with the version of Windows you are running, contact the manufacturer.“ and after this there was another message “Windows cannot connect to the printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers”. After a while googling I found out that windows 10 blocks older drivers and because of that you had to set some setting in windows group police editor. This process should work also with other printers.
Here are the steps I took to get it working
Firs of all you have to delete the previous printer drivers, so because of this after this process previous printers need to be reinstalled.
The folders you have to delete are as follows:
NOTE: If you can’t delete them you need to stop printer spool service from service manager, and after deleting start the service again
c:WindowsSystem32spooldriversW32X86
c:WindowsSystem32spooldriversx64
Apr 16, 2018 Unable to Install Printer. The printer driver is not compatible with a policy enabled on your computer that blocks Windows NT 4.0 drivers. If you want to use this driver, contact your system administrator about disabling this policy.
For this purpose I also made a cmd script that dose this for you, copy the code and past it into a file and name it delprint.cmd . After this you can run it and it will delete the required files.
Start Group Police Editor pressing Windows key + R and type gpedit.msc
Next step is to set the following settings:
Nt 4.0 Drivers Blocked In Windows 10 Free
Local computer Policy -> Computer Configuration -> Administrative Templates -> Printers -> “Disallow installation of printers using kernel-mode drivers” set it to disable
Local computer Policy -> Computer Configuration -> Administrative Templates -> Printers -> Point and printer Restrictions set it to enable and set the other marked settings.
These setting have to be set also here: Local computer Policy -> User Configuration -> Administrative Templates -> Printers -> Point and printer Restrictions Blank ukulele chord chart pdf.
After these settings have been set you need to restart your pc or run the following command: gpupdate, when this is done try to install the printer again.
I hope this will help someone.
Active2 years ago
First let me say that I have been searching and trying solutions for about 10 days but cannot resolve the problem.
My HP P1102w printer is three years old and connected to my PC via USB cable. It isn't a shared printer. It worked properly until 10 days ago. Suspecting driver corruption, I downloaded the latest version of the driver from the HP web site. When trying to install it, I encountered this error message:
Windows found driver software for your device but encountered an error while attempting to install it.
The printer driver in not compatible with policy enabled on your computer that blocks NT 4.0
If you know the manufacturer of your device, you can visit its website and check the support.
My PC OS is Windows 7 64-bit Ultimate. Let me know what additional information might be needed.
.Please be noted: For CMI873x or CMI876x series, C-Media no longer support Win10 driver. For CMI878x, CM88xx, or USB Audio series, please contact your product vendor to get customized Win10 driver. However, if your product didn't apply customized driver when you purchased, you can then just use Win10 in box standard driver. Download c media ac97 audio driver for windows xp.
fixer1234
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msoamsoa
migrated from serverfault.comFeb 17 '15 at 4:02
This question came from our site for system and network administrators.
1 Answer
It appears that the problem was caused by corrupted driver files that were not being replaced when I reloaded the drivers. I was able to solve the problem by deleting the driver files manually. I followed these steps:
step 1:
Get to
C:WindowsSystem32DriverStoreFileRepository and delete whatever related to the P1102w printer, like the hp1100.inf_amd64_neutral_56c36f106bed03b4 folder. If I remember correctly, there were two or three similar folders that I deleted.
step 2:
Then I searched for
*1102 on the c:/windows/system32 path and deleted files that were related to the P1102W printer.
step 3:
I'm not sure this step is require, or you should do this step before the other steps. However, in this step I ran
uninstall.exe from the HP driver CD that came with the printer. After about 10 minutes, I forcely closed the uninstall.exe process from Windows Task Manager because the uninstall process seemed to be hung.
step 4:
I ran
setup.exe from the HP CD that came with the printer, and the printer installed successfully.
I hope this answer helps anyone with a similar problem.
fixer1234
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msoamsoa
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